UT IT help: Office 365, Wi-Fi, software, and the Support Center
What you get with Office 365
- Student email · Your official UT email address[your EID]@my.utexas.edu
- Apps included · Plus OneDrive, SharePoint, and PlannerWord, Excel, PowerPoint, Outlook, Teams
- Office on your computer · Choose “Install Office” after you sign inFree download
- After you graduate · Access ends after you graduate, on the next long semester’s 12th class day12th class day
UT Wi-Fi networks
Most students only need utexas.
- utexas · Current students, faculty, staff, and official visitors. 5 and 6 GHz onlyUse this one
- eduroam · For devices that can’t use utexas, including 2.4 GHz-only onesBackup
- utexas-iot · For devices that can’t use a school login. Register the device firstDevices
- utguest · Visitors only. UT bars students from itNot for students
Free software and tools for students
UT lists most student software as no cost. Any purchase is noted where it applies.
- Microsoft 365 · Email, Office, Teams, OneDriveFree
- Canva for Campus · Sign in with your UT loginFree
- Claude EDU · Sign in with your EID plus @eid.utexas.eduFree
- ChatGPT EDU · Same sign-in as Claude EDUFree
- Zoom · Pro account through UTIncluded
UT IT help: Support Center
UT’s IT help desk is the Enterprise Technology Support Center.
- Phone · EID, Wi-Fi, email, and Canvas help512-475-9400
- Phone hours, Mon–Fri6 AM–9 PM
- Phone hours, Sat–Sun10 AM–5 PM
- Walk-up hours · Bring your laptopMon–Fri, 8 AM–5 PM
- Location · Same building as the ID Center and Campus Computer StoreFlawn Academic Center
- Online · Submit a ticket or search the help articlesut.service-now.com/sp
How do I get Office 365 at UT Austin?You already have it, free.
UT creates a Microsoft 365 account for every student no later than their first day. Go to office365.austin.utexas.edu, sign in with your EID and Duo, and open Outlook or the Office portal.
Your student email is your EID plus @my.utexas.edu. If your account was missing, UT says you can create it with the Create Account feature at austin.utexas.edu/Office365Management.
How do I install Word and Excel on my laptop?Sign in, then pick “Install Office.”
After you sign in to the Office 365 Portal at office365.austin.utexas.edu and approve Duo, choose “Install Office.” It installs the full Office suite on your device. Office on the web also works in any browser.
Do I keep Microsoft 365 after I graduate?No. It ends on the 12th class day of the next long semester.
UT checks former-student status on the 12th class day of the next long semester after you graduate. Graduate in spring, and that’s the 12th class day of fall. Then you lose Microsoft 365 email, calendar, and OneDrive files, and the account is later deleted.
UT says accounts can’t be kept after you leave. Copy any files you own before then. UT emails your official address about the change. Our academic calendar page lists class days.
How do I connect to UT Wi-Fi?Pick utexas and sign in with your EID.
Open your Wi-Fi list, choose utexas, and log in with your UT EID and password. Most phones and laptops fill in the settings themselves. Your device needs WPA2 or WPA3 Enterprise and 5 or 6 GHz.
If a certificate warning appears, UT says to check that it names dot1x.utexas.edu. On some Android phones, choose “Do not validate” or “Trust on first use.”
Why won’t my device connect to utexas?Often an old saved network or a 2.4 GHz-only device.
If you saved utexas before May 2025, forget the network and join again. UT changed its certificate then. Devices also need to support WPA3 Transition Mode, which some older Intel Wi-Fi cards don’t.
utexas no longer runs on 2.4 GHz. If your device only does 2.4 GHz, use eduroam. For devices with no school login, UT offers utexas-iot after you register the device. Students can’t use utguest.
What other software is free for UT students?Canva, Claude EDU, ChatGPT EDU, Zoom, and more.
UT lists free Canva for Campus, Claude EDU, and ChatGPT EDU for current students. Zoom, Canvas, Panopto, Qualtrics, UT Box, and UTmail are free too. Qualtrics caps students at 1,000 responses per survey.
MATLAB is for enrolled students only. SPSS, SAS, and JMP carry license fees. Your college may offer software for your major, so ask your department.
How do I reach the UT IT help desk?Call 512-475-9400 or walk up at the FAC.
Call 512-475-9400. Phone hours are Monday to Friday, 6 AM to 9 PM, and Saturday and Sunday, 10 AM to 5 PM. Walk-up help is at the Flawn Academic Center, Monday to Friday, 8 AM to 5 PM.
Phone and walk-up help follow the hours above. You can submit a ticket online anytime.
SourcesUT’s IT pages
Checked November 12, 2026. Details come from UT Enterprise Technology, the UT IT Portal, and the Microsoft 365 at UT wiki. Hours and Wi-Fi rules change, so the Support Center has the latest.
- UT Enterprise Technology: Technology for Students
- UT IT Portal: Using Your UT Official Student Email
- UT IT Portal: Connecting to utexas Wi-Fi
- UT IT Portal: Enterprise Technology Support Center
- UT Enterprise Technology: Microsoft 365
- Microsoft 365 at UT Austin: Eligibility for Microsoft 365
- UT IT Portal: Microsoft 365 service
- UT IT Portal: Choosing the Right Wi-Fi Network at UT Austin
- UT Catalog: Computing Resources
- UT IT Portal: Getting Started with Software and Applications